Madelyn has over 20 years of experience as a manager and director working to serve the community in a variety of service models with agencies like Berkeley Food and Housing, Bay Point Community Center, SAHA and Hamilton Families. Besides her vast experience, she received her bachelor’s degree in Business Management, with an emphasis in Organizational Behaviors and Structure. She earned her master’s degree in Organizational Leadership from Southern New Hampshire University. Her areas of specialty include program services management, housing services, recreational program development, crisis intervention, senior care and affordable housing, case management, shelter youth services, and adult support services, working with clients with addiction, trauma, and mental health challenges. She has been trained to provide best practice organizational services in research, program development, transitional housing services, and wrap around services for all ages. Her work with diverse populations in the non-profit sector has spanned across many counties over the past 20 years. Madelyn has developed training models that focus on client de-escalation techniques, senior services, therapeutic recreational services, motivational interviewing, harm reduction framework, staff development, shelter best practices services, mental health service integration, and homelessness prevention services.