Charmaine Brent, Ombudsman Program Manager for Alameda County. Charmaine has over 15 years of experience working within Georgia’s Child Welfare Agency in various capacities working primarily with abused, at-risk children and families. Prior to relocating back to Northern California, Charmaine held a Leadership role as a Continuous Quality Improvement Specialist where she played an integral role in training, coaching, mentoring, and advocating on all levels of the agency. Charmaine is very passionate about advocating for the rights of vulnerable individuals and those deemed voiceless. Charmaine received a bachelor’s degree from the University of New Orleans in Counseling Services and a Master’s Degree from Clark Atlanta University in Clinical Social Work. Outside of the role of an Ombudsman, Charmaine enjoys spending time with her family and exploring new places within Northern California.