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Hello All,

Happy New Year! I hope you all had a safe and healthy holiday season. As we break into the new year, I know many of us are glad for a fresh start. While 2020 was a challenge, I’d like to take a moment to celebrate the passion, commitment, selfless work, and dedication of not just the frontline healthcare workers, which goes without saying, but all of YOU, in our industry, communities, and beyond.

From day one, we have seen an overwhelming amount of support for our work from the community. Donations, volunteers, and opportunities to collaborate with community partners to support the older adults we serve. Because of this, we were able to develop new programs, like Friendly Visiting and Telephone Reassurance. We were able to help isolated seniors in long-term care stay connected with their families and those outside by delivering the necessary technology. We gratefully had the opportunity to speak out on behalf of the movement of residents and their families in congress and the media.

I’d also like to shout out the Ombudsman Services team – staff and volunteers. Everyone went above and beyond to make sure our seniors were heard, supported, cared for, and connected even though we were apart.

The impacts of the pandemic may be lasting, and we continue to transition into new modes of care, but I’m inspired and optimistic. With the strong community and support that cares for our seniors, the hard work we all contribute together will always prevail.

Thank you for joining me here for another edition of our newsletter. I hope you read on for all that is going on at Ombudsman Services, and please don’t hesitate to reach out if you or someone you know is in need of support or help connecting to resources: 925-685-2070.

Nicole Howell
Executive Director

Change a Life Today

Imagine what it would be like if you were unable to speak or advocate for yourself. If instead of doing an activity you loved or simply connected with your friends and family every day, you were isolated and relied on others to make sure those things happened? A small act now speaks volumes for someone else. Our vision is where all older adults are empowered to speak up, speak out, have security in connection, community, and the independence they deserve. Our vision is a stronger, safer, more robust, aging journey for all. Please help us continue our work and a movement that will one day impact us all. Donate Now!